Returns and refunds policy

All customers are required to email brett@stadiumgolf.au within 30 days of purchasing to request a refund or replacement unit:

Circumstances where we accommodate returns or refunds:

1: When the incorrect product has been delivered.

Please email brett@stadiumgolf.au with photo evidence of the incorrect product being delivered. Once this has been confirmed we will pay for postage of the incorrect unit to be returned to us and then once we receive the original incorrect product we will send you out the correct unit at our cost.

2: The product never arrived

Firstly, please check the tracking information supplied in your order delivery confirmation email, which you will receive once your order is processed.  If you’re unable to locate where it is from here please email brett@stadiumgolf.au for him to follow up the tracking. If the carrier cannot supply proof of delivery (with a photo of the unit at your front door) then we will send you out a new order immediately. If the carrier can provide evidence of the parcel being delivered than it is assumed to be stolen and we will not refund or replace the order.

3: You need to cancel the order

Please email brett@stadiumgolf.au to cancel as soon as possible. If your email is received before you receive your order delivery confirmation email than we have not sent your order yet and we will cancel your order and send you a full refund. If you have received your order delivery confirmation than your order has already been sent. If you wish to still cancel the order than you will need to return the delivery at your expense to PO Box 470 Mount Ommaney QLD Australia with the unit/s still in the original packaging. Once received we will process your refund which will be the full refund minus our initial shipping costs.

4: You ordered the wrong product and wish to exchange it for another product

If you received your order and realise you have ordered the incorrect items and you wish to exchange them than you will need to email brett@stadiumgolf.au and let Brett know. To do this you will be required to return the incorrect items in the original packaging at your expense to PO Box 470 Mount Ommaney QLD 4074 Australia. Then to receive the correct exchanged goods you will be required to pay the additional postage back to your home address. Please note that subsidised shipping costs are applied to International orders when purchasing our products, however the shipping costs on exchanged goods will not be subsidised and the full shipping costs will be applied. This cost will be different depending on which product and which country it is being sent to. Please email Brett to confirm this shipping cost.

In any circumstance where the customer returns goods that have been damaged during the return shipping, a determination will be made of the refund to be given. This will usually be less the full cost of the damaged goods if they cannot be resold. The onus is on the customer to ensure the goods are packaged back into the original box with all protective padding that protects the goods so they are returned as they were received.

Circumstances where we don’t accommodate refunds or returns

1: The item isn’t what you expected

We have detailed descriptions, animations, pictures and videos of how our product’s work. It is your responsibility to read and watch these videos which demonstrate in great detail what the items are capable of.  If you are not sure about a product and have questions, please email brett@stadiumgolf.au and he will clarify for you.